There are 14 days, from the moment the Customer receives the order, to return a product.
The products must be returned intact, in their original packaging, complete in all its parts (including label, price, packaging material and any documentation and ancillary equipment) and complete with the attached tax documentation.
Any refund in case of use or washing of the product is excluded.
The Customer who intends to exercise the right of withdrawal must communicate it by explicit declaration. It is the customer's responsibility to correctly fill in the sheet contained in the package with which he received the products.
Attention! The return of the products is FREE ONLY IF CARRIED OUT BY DHL COURIER.
The Customer is responsible for the decrease in the value of the goods resulting from a manipulation other than that strictly necessary to establish the nature, characteristics and functioning of the goods. Therefore, if the returned products are damaged, not complete with all their elements and accessories, not accompanied by any attached instructions, the original packaging and packaging and the warranty certificate (where present), the Customer will be liable for the decrease in assets in the value of the asset, and will be entitled to reimbursement of the amount equal to the residual value of the product.
As required by art. 56 paragraph 3 of D.Lgs 206/2005, modified by Legislative Decree 21/2014, the refund will be made only once the products have been received and verified. The refund will be made using the same method by which the Customer made the payment.
The return is free of charge from Italy for orders over 300,00 euros, to be paid by the Customer if coming from the countries of the European Union.Return for non-EU countries is not available.